Independent arbitration board

The Agency for Passenger Rights (apf). A service provided by the Ministry of Transport for rail, bus, ship and air transport.

Independent, simple and free of charge – it is the task of apf to help passengers obtain justice. In cases of dispute with the company we ensure rapid and binding solutions and compensation.

The high rate of success (over 90 percent) in arbitration procedures proves our enforcement strength and ensures greater quality in public transport.

Passenger complaints

  • Missed your connecting train? 
  • Was the bus or the ship late?
  • Was the flight cancelled but the money not refunded?

apf will help you assert your rights when you can't come to an agreement with the company.

Passenger rights

apf informs you about your rights and obligations. Simply click on the corresponding button: