Making a complaint

The following sets out how to submit your complaint: the active number turns yellow and helps guide you through the process.

You wish to make a complaint against a railway company or integrated ticket organisation.

Submit your complaint using the complaints form.

Information about further actions and how your complaint will be processed.

Please first get in touch with the railway company or integrated ticket organisation for your appropriate compensation. The apf will help you assert your rights in the event of any disputes. You may contact us directly if you think passenger rights have been breached or if the company concerned has not responded to you.

A list of all railway companies and integrated ticket organisations has been provided here.