Arbitration request railway

The following sets out how to submit your arbitration request: the active number turns yellow and helps guide you through the process.

Informatiosn on passenger rights for train, bus, ship and flight are also avaiable on the YOUR EUROPE portal.

You have a problem with a company

Submission of your arbitration request

Information about further actions and how your arbitration request will be processed

Please first get in touch with the railway company or integrated ticket organisation for your appropriate compensation. The apf will help you assert your rights in the event of any disputes. You may contact us directly if you think passenger rights have been breached or if the company concerned has not responded to you.

A list of all railway companies and integrated ticket organisations has been provided here.