Passenger complaints

You want to make a complaint about a railway company or integrated ticket organisation.

Submit your complaint using our complaints form.

Information about further actions and how your complaint will be processed.

Your complaint

Complainant's contact details

Travel details
Facts in the case / Reason for the complaint
My claim (what I want)
Compensation received from the respondent*
E.g. refunded ticket price, compensation for delay, hotel, taxi
You can send us up to 7 files with a maximum total volume of 10.5 MB.
Individual files must not be larger than 1.5 MB.
To attach your files, click on "Select file".
E.g. ticket, fare card
E.g. complaint to the respondent
E.g. response from the respondent
E.g. invoices (hotel, taxi, etc.)
Other documents
Other documents
Other documents
We accept the following file types: .jpg, .jpeg, .gif, .png, .pdf, .xml, .doc, .docx, .xls, .xlsx, .bmp, .ppt, .pptx, .msg, .eml.
Data privacy*
Procedure guideline*
How did you become aware of us?*
For evaluation purposes, please choose at least one item:

* mandatory field

You will receive an email-confirmation after sending your request.