Passenger complaints

You want to make a complaint about a railway company or integrated ticket organisation.

Submit your complaint using our complaints form.

Information about further actions and how your complaint will be processed.

Your complaint

I have already submitted a complaint directly with the railway company / transport association and didn’t receive an answer for four weeks or received an unsatisfying answer.
When and in which way (E-Mail etc.) have you contacted the company?
Complaint submitted by*:
Reaction to the complaint*:

Please contact the railway company / transport association first (in writing). The company may take up to four weeks for an answer. If you don’t receive a satisfying answer within that period, we may take over your case. The contact information of the companies may be found here „Contact complaint points".

Complainant's contact details

Travel details
Facts in the case / Reason for the complaint
My claim (what I want)
Compensation received from the respondent*
Voucher, refunds etc.
You can send us up to 7 files with a maximum total volume of 10.5 MB.
Individual files must not be larger than 1.5 MB.
To attach your files, click on "Select file".
E.g. ticket, fare card
E.g. complaint to the respondent
E.g. response from the respondent
E.g. invoices (hotel, taxi, etc.)
Other documents
Other documents
Other documents
We accept the following file types: .jpg, .jpeg, .gif, .png, .pdf, .xml, .doc, .docx, .xls, .xlsx, .bmp, .ppt, .pptx, .msg, .eml.
Data privacy*
Procedure guideline*
How did you become aware of us?*
For evaluation purposes, please choose at least one item:

* mandatory field

You will receive an email-confirmation after sending your request.