Links
Complaint points for railways
City Air Terminal BetriebsgmbH (CAT)
DB Regio
Kundendialog Bayern
Bahnhofsplatz 9
D-90443 Nürnberg
T: +49 (0) 89 2035 5000
Graz Köflacher Bahn und Busbetrieb
Köflacher Gasse 35-41
8020 Graz
T: +43 (0) 316 5987300
Meridian-BOB-BRB
Bayerische Oberlandbahn GmbH
Bahnhofplatz 9
D-83607 Holzkirchen
T: +49 (0) 8024 99 71 71
Raaberbahn (Györ-Sopron-Ebenfurti Vasút Zrt)
Steiermärkische Landesbahnen
Stern & Hafferl Verkehrsgesellschaft
Kuferzeile 32
4810 Gmunden
+43 (0) 7612 795 2000
WESTbahn Management
Europaplatz 3, Stiege 5
1150 Wien
T: +43 (0) 1 899 00
Wiener Lokalbahnen
Purkytgasse 1B
1230 Wien
T: +43 (0) 1 90444
ÖBB-Infrastruktur
Praterstern 3
1020 Wien
T: +43 (0) 5 1717
Complaint points for integrated ticket organisations
Verkehrsverbund Oberösterreich
Volksgartenstraße 23
4020 Linz
T: +43 (0) 732 66 10 10 66
Verkehrsverbund Ost-Region
Europaplatz 2/E 1.15
1150 Wien
T: +43 (0) 810 22 23 24
Verkehrsverbund Salzburg
Schallmooser Hauptstraße 10
Postfach 74
5027 Salzburg
T: +43 (0) 662 632 900
Verkehrsverbund Steiermark
Friedrichgasse 13
8010 Graz
T: +43 (0) 50 678 910
Verkehrsverbund Tirol
Sterzingerstraße 3
6020 Innsbruck
T: +43 (0) 512 56 16 16
Verkehrsverbund Vorarlberg
Herrengasse 12
6800 Feldkirch
T: +43 (0) 552 28 39 51
Other links
Authorities
Austrian Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology (BMK)
Austrian Federal Ministry of Social Affairs, Health, Care and Consumer Protection
Intergovernmental Organisation for International Carriage by Rail
Federal Railway Authority Germany
International Rail Transport Committee
European Commission
EU-Commission portal on passenger rights
EU-Commission-Information about Online Dispute Resolution Bodies
Online Dispute Resolution of the European Commission
Chambers
Austrian Federal Chamber of Labour / Transport
Austrian Federal Economic Chamber/Transport and Logistics
Associations and passenger initiatives
European Consumer Centre Austria
Austrian Consumers’ Association
VCÖ - Mobility for the Future
European Passengers' Federation
The German Conciliation Body for Public Transport - söp
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