Note about Compensation received from the company
In the event that you have already received a voucher or a (part) payment, please indicate the amounts received or promised under Facts in the case / reason for the complaint.
In the event that you have already received a voucher or a (part) payment, please indicate the amounts received or promised under Facts in the case / reason for the complaint.
We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience.
Protects against cross-site request forgery attacks.
Saves the current PHP session.
Google Recaptcha is necessary for the security of the website and arbitration requests and is used to distinguish between humans and bots.
Our website uses Matomo for statistical purposes (web analysis). Matomo does not transmit any data to third-party servers. The web analysis data is not passed on to third parties.
The following data is stored by us: IP address (last two digits anonymized), date, time, target URL, referrer, client data. This data is deleted after 150 days. In addition, a Matomo session cookie is used, which expires automatically after 14 days.
Here you will find an overview of all cookies used. You can give your consent to entire categories or have further information displayed and thus select only certain cookies. You also have the option to change your settings at any time in the data privacy policy.
Legal notice Data protection