Arbitration request plane

You have a problem with an airline / airport operator.

Submission of your arbitration request

Information about further actions and how your arbitration request will be processed

Please first get in touch with the Airline for your appropriate compensation. The apf will help you assert your rights in the event of any disputes. You may contact us directly if you think passenger rights have been breached or if the company concerned has not responded to you.

A list of airports and airines has been provided here.