Complaint points Airlines, Airports and other links

Airports

Flughafen Graz Betriebs GmbH
8073 Feldkirchen
Austria
Telephone: +43 (316) 29 02 0
Fax: +43 (316) 29 02 81
 
Tiroler Flughafenbetriebsgesellschaft m.b.H.
Fürstenweg 180
6020 Innsbruck
Austria
Telephone: +43 512 22525-0
Fax: +43 512 22525-102
 
Kärntner Flughafen Betriebs GesmbH
Flughafenstraße 60-64
A-9020 Klagenfurt
Austria
Telephone: +43 463 41500 - 0
Fax: +43 463 41500 - 236
Flughafen Linz GesmbH
Flughafenstraße 1
A-4063 Hörsching
Austria
Telephone: +43/7221/600-0
Fax: +43/7221/600-100
Email: info@linz-airport.com
 
Salzburger Flughafen GmbH

Innsbrucker Bundesstraße 95
5020 Salzburg
Austria
Telephone: +43 662 8580-0
Fax: +43 662 8580-110
Request form

Homepage

Flughafen Wien Aktiengesellschaft
1300 Vienna Airport
Austria
Postfach 1
Telephone: +43-1-7007-0
Fax +43-1-7007-23806
 

Airlines

Aegean Airlines
Viltanioti 31
14564, Kifissia, Athen
Greece

Telephone: +30 210 6261700
Fax: +30 210 6261900
contact@aegeanair.com
Aer Lingus

Aviareps Airline Management Service Ges.m.b.H.
1020 Wien, Untere Donaustraße 11/3 OG.
Email: reservationsEI.austria@aviareps.com
Telephone: + 43 1 585 363040

Aeroflot

Email: openline@aeroflot.ru
Telephone: +49 0800 000 1151

American Airlines
Air Baltic
Air Baltic Corporation AS
Riga International Airpor
Marupes landkreis
Latvia 1053
Air China
Opernring 1/E/527
1010 Vienna
Austria
Telephone:+43 (1) 5868008
Fax: +43-1-586800818
AIR EUROPA LINEAS AEREAS, S.A.U.

CIF A07129430, con domicilio en CTRA. ARENAL - LLUCMAJOR KM, 21.5 - 07620 LLUCMAJOR - Baleares - España.
Inscrita en el Registro Mercantil de Palma de Mallorca, Tomo 2266, Folio 124, Hoja PM-4757
Tel +43 12675436

Air France

KLM Europe Customer Care Centre
75564 PARIS Cedex 12 FRANCE
Telephone: +43 (0) 820 420 414
Customer support

Air India
Telephone: +43 (0)1 587 21 47-0
Air Serbia

Telephone: +43 720 775338
Email: guest.support@airserbia.com

Alitalia
60313 Zeil 5 - Frankfurt am Main
Germany
Telephone: +43 (0) 820 951051
Fax: +49 69 257 385 811
Email: customer.relationsDE@alitalia.it
Austrian Airlines
Austrian Airlines AG
Feedback Management
PO Box 33
1300 Vienna Airport
Austria
 
 
Bangkok Airlines

Telphone:+49 (0)69 133 77 565-6
Email: info@bangkokairways.de

BH Air
British Airways

Customer Relations
PO Box 286118
28361 Bremen
Germany
Telefon: +49 (0) 421 5575 757
http://www.britishairways.com/travel/webforms/public/de_de?eId=120001&wfpId=servicerecovery

Brussels Airlines
Brussels Airlines Customer Relations b.house -
Brussels Airport
Airport building 26 box 1a.4 - Ringbaan
1831 Diegem
Beglium
Condor Flugdienst GmbH

Condor Platz
60549 Frankfurt am Main
Germany
Telephone: +49 (0) 180 6 767767
Complaint form

Croatia Airlines

Telephone: +49 (0)89 975 92 730
Email: mucap@croatiaairlines.hr
Contact form

Delta Airlines
Delta Europe Customer Care Centre TSA 21235
75564 PARIS Cedex 12
France
Deutsche Lufthansa
Lufthansa German Airlines
Customer Relations
Postfach 710234
60492 Frankfurt
Germany
Telephone: +49 (0) 69 86 799 799
Email: customer.relations@lufthansa.com
EasyJet Airline Company Limited

Customer Service
Hangar 89
London Luton Airport
Bedfordshire
LU2 9PF
United Kingdom
Email: customer.service@easyjet.com

Edelweiss
Telephone: 0848 333 593
Egyptair

Telephone: +43 1 5874532
Email: wecare@egyptair.com

Emirates

Prinz-Eugen-Strassen 8
1040 Wien
Phone: +43 1 206091999
Complaint form

Etihad Airways
Telephone: +43 1 0820 3099 55
Ethiopian Airlines

Telephone: +43 1 5853630-30
Email: vienna@aviareps.com

Eurowings (Germanwings)

Eurowings Aviation GmbH
c/o Eurowings Aviation GmbH
Waldstraße 249
51147 Köln
Germany
Telephone: 0800 802682
Contact form
E-Mail: buchungsinfo@eu.eurowings.com

Finnair
Telephone: +43 810810-290
Flybe

Customer Relations
New Walker Hangar
Exeter International Airport
Exeter EX5 2BG
Great Britain
Email: customerrelationsadmin@flybe.com

Hainan Airlines

Telephone: 00-800-8768-9999
Email: europe@hnair.com

Iberia Lineas Aeras
Telephone: 1 (800) 994-0704
Jet2

Telephone: 0810 10251565
Email: customer.service@jet2.com

KLM Royal Dutch Airlines
KLM Europe Customer Care Centre
75564 Paris Cedex 12 France
Telephone: +43 (0) 820 420 414
Lan Airlines
Telephone: +43 1 5856574
Laudamotion

Concorde Business Park 1/A/7-9
A-2320 Schwechat
Austria
Online-Complaintform
Phone (AT): 0900210240

LEVEL

LEVEL Customer Services
FLYLEVEL UK (HAA2)
Waterside PO Box 365
Harmondsworth
UB7 0GB
United Kingdom
Phone: +43 1 2675934
Complaint form

LOT Polish Airlines

A-1300 Flughafen Wien
Office Park 2
P.O. Box 100
Telephone: 0810 810 885
Email: vienna.office@lot.pl

Luxair

Customer Relations Luxair S.A.
Aéroport de Luxembourg
2987 Luxembourg
Email: customer.relations@luxair.lu

Malaysia Airlines
Telephone: 069 - 1387 1910
Monarch Airlines

Prospect House London Luton Airport
Prospect Way
LU2 9NU
Email: euclaim@monarch.co.uk

Norwegian Air Shuttle

Customer Relations
PO Box 115
1330 Fornebu
Norway
Email: customer.relations@norwegian.com

Quatar Airways
A-1300 Flughafen Wien
Terminal 3: QR182 Counters 301-304 und QR184 Counters 311-314
Telephone: +43 (0)1 2530 22142
Ryanair
Customer Service Department
PO Box 11451
Swords
Co Dublin
Ireland
SAS - Scandinavian Airlines

SAS Customer relations
Dept STOSN
195 87 Stockholm
Schweden
Phone: +43 (0) 820 988 530
Online-Beschwerdeformular

Scandinavian Airlines
Telephone: 0810 - 977 980
South African Airways
Telephone: +43 (0)1 587 1585
Email: SAAcustomerservice@flysaa.com
SunExpress
SunExpress Kundenservice
Postfach 710352
60493 Frankfurt
Germany
Swiss
Swiss International Air Lines Ltd.
Customer Service
P.O. Box 2013
8032 Zurich
Telephone: +41 61 582 36 56
Fax: +41 58 584 26 14
TAP Portugal

Direktion für Deutschland und Österreich
Baseler Strasse 48
60329 Frankfurt am Main
Germany
Online Complaint Form

Thai Airways
Telephone: +43(0)1 586 8309
Thomas Cook

Telephone: +44 (0)1733 224821
Customer service

Thomson Airways
After Travel Customer Support
Thomson Holidays
Wigmore House/Wigmore Lane
Luton
LU2 9TN
Tuifly
Telephone: 0900 190 150
Email: servicecenter@tuifly.com
Turkish Airlines
Operngasse 3
1010 Vienna
Austria
Telephone: +43 1 580 25 20
Fax: +43 1 580 25 49
Email: CUSTOMER.AT@THY.COM
United Airlines
Telephone: 069 - 509 850 51
Vueling
Parque de Negocios Mas Blau II
Pla de l’Estany 5
08820 El Prat de Llobregat - Barcelona
Spain
Wamos Air

Telephone: +34 902·300·747
Email: wamosair@summerwind.es

White Airways

Telephone: 00351 219 457 560
Email: whiteforyou@flywhite.com

Wizzair
Telephone: 0900 19040441

Other links

Austrian Ministry for Transport, Innovation and Technology
Federal Ministry of Labour, Social Affairs and Consumer Protection
European Commission-Information on passenger rights
European Commission-Information about solving consumer disputes
European Consumer Centre Austria