Complaint points Airlines, Airports and other links

Airports

Flughafen Graz Betriebs GmbH
8073 Feldkirchen
Austria
Telephone: +43 (316) 29 02 0
Fax: +43 (316) 29 02 81
 
Tiroler Flughafenbetriebsgesellschaft m.b.H.
Fürstenweg 180
6020 Innsbruck
Austria
Telephone: +43 512 22525-0
Fax: +43 512 22525-102
 
Kärntner Flughafen Betriebs GesmbH
Flughafenstraße 60-64
A-9020 Klagenfurt
Austria
Telephone: +43 463 41500 - 0
Fax: +43 463 41500 - 236
Flughafen Linz GesmbH
Flughafenstraße 1
A-4063 Hörsching
Austria
Telephone: +43/7221/600-0
Fax: +43/7221/600-100
Email: info@linz-airport.com
 
Salzburger Flughafen GmbH

Innsbrucker Bundesstraße 95
5020 Salzburg
Austria
Telephone: +43 662 8580-0
Fax: +43 662 8580-110
Request form
Homepage

Flughafen Wien Aktiengesellschaft
1300 Vienna Airport
Austria
Postfach 1
Telephone: +43-1-7007-0
Fax +43-1-7007-23806
 

Airlines

Aegean Airlines
Viltanioti 31
14564, Kifissia, Athen
Greece

Telephone: +30 210 6261700
Fax: +30 210 6261900
contact@aegeanair.com
Aer Lingus Limited

Dublin Airport,
Co. Dublin
Complaint form

Aeroflot

Email: openline@aeroflot.ru
Telephone: +49 0800 000 1151

Air Baltic
Air Baltic Corporation AS
Riga International Airpor
Marupes landkreis
Latvia 1053
Air Canada

Customer Relations
P.O. Box – 447
Feltham
TW13 9DZ
United Kingdom
Complaint form

Air China
Opernring 1/E/527
1010 Vienna
Austria
Telephone:+43 (1) 5868008
Fax: +43-1-586800818
Air Dolomiti

S.p.A. Linee Aeree Regionali Europee
Via Paolo Bembo 70
37062 Dossobuono di Villafranca (VR)
Italy
Complaint form

AIR EUROPA LINEAS AEREAS, S.A.U.

CIF A07129430, con domicilio en CTRA. ARENAL - LLUCMAJOR KM, 21.5 - 07620 LLUCMAJOR - Baleares - España.
Inscrita en el Registro Mercantil de Palma de Mallorca, Tomo 2266, Folio 124, Hoja PM-4757
Tel +43 12675436

Air France

KLM Europe Customer Care Centre
75564 PARIS Cedex 12 FRANCE
Telephone: +43 (0) 820 420 414
Complaint form

Air India
Telephone: +43 (0)1 587 21 47-0
Air Malta plc

Level 2, Skyparks Business Centre
Malta International Airport
Luqa, Malta. LQA 4000
Tel : +356 21 662 211
Complaint form

Air Serbia

Telephone: +43 720 775338
Email: guest.support@airserbia.com

Alitalia
60313 Zeil 5 - Frankfurt am Main
Germany
Telephone: +43 (0) 820 951051
Fax: +49 69 257 385 811
Email: customer.relationsDE@alitalia.it
American Airlines
Austrian Airlines
Austrian Airlines AG
Feedback Management
PO Box 33
1300 Vienna Airport
Austria
 
 
Bangkok Airlines

Telphone:+49 (0)69 133 77 565-6
Email: info@bangkokairways.de

BH Air
British Airways

Customer Relations
PO Box 286118
28361 Bremen
Germany
Telefon: +49 (0) 421 5575 757
http://www.britishairways.com/travel/webforms/public/de_de?eId=120001&wfpId=servicerecovery

Brussels Airlines
Brussels Airlines Customer Relations b.house -
Brussels Airport
Airport building 26 box 1a.4 - Ringbaan
1831 Diegem
Beglium
Condor Flugdienst GmbH

Condor Platz
60549 Frankfurt am Main
Germany
Telephone: +49 (0) 180 6 767767
Complaint form

Croatia Airlines

Telephone: +49 (0)89 975 92 730
Email: mucap@croatiaairlines.hr
Contact form

Delta Airlines
Delta Europe Customer Care Centre TSA 21235
75564 PARIS Cedex 12
France
Deutsche Lufthansa
Lufthansa German Airlines
Customer Relations
Postfach 710234
60492 Frankfurt
Germany
Telephone: +49 (0) 69 86 799 799
Email: customer.relations@lufthansa.com
EasyJet Airline Company Limited

easyJet Airline Company Limited
Hangar 89
London Luton Airport
LU2 9PF
England
Complaint form COMPENSATION
Complaint form TICKETREFUND

Edelweiss
Telephone: 0848 333 593
Egyptair

Telephone: +43 1 5874532
Email: wecare@egyptair.com

Emirates

Prinz-Eugen-Strassen 8
1040 Wien
Phone: +43 1 206091999
Complaint form

Etihad Airways
Telephone: +43 1 0820 3099 55
Ethiopian Airlines

Telephone: +43 1 5853630-30
Email: vienna@aviareps.com

Eurowings (Germanwings)

Eurowings Aviation GmbH
c/o Eurowings Aviation GmbH
Waldstraße 249
51147 Köln
Germany
Telephone: 0800 802682
Contact form
E-Mail: buchungsinfo@eu.eurowings.com

Finnair
Telephone: +43 810810-290
Flybe

Customer Relations
New Walker Hangar
Exeter International Airport
Exeter EX5 2BG
Great Britain
Email: customerrelationsadmin@flybe.com

Hainan Airlines

Telephone: 00-800-8768-9999
Email: europe@hnair.com

Iberia Lineas Aeras
Telephone: 1 (800) 994-0704
Jet2

Telephone: 0810 10251565
Email: customer.service@jet2.com

KLM Royal Dutch Airlines
KLM Europe Customer Care Centre
75564 Paris Cedex 12 France
Telephone: +43 (0) 820 420 414
Lan Airlines
Telephone: +43 1 5856574
Laudamotion

Concorde Business Park 1/A/7-9
A-2320 Schwechat
Austria
Online-Complaintform
Phone (AT): 0900210240

LEVEL Europe GmbH

LEVEL Customer Services
Parque de Negocios Mas Blau II
Pla de l’Estany 5
08820 El Prat de Llobregat
Barcelona
SPAIN
Telefon: +43 1 2675934
Complaint form

LOT Polish Airlines

LOT Polish Airlines
Komitetu Obrony Robotników St., 43
02-146 Warsaw
Telefon: +48 22 577 77 55
Complaint form

Luxair

Customer Relations Luxair S.A.
Aéroport de Luxembourg
2987 Luxembourg
Email: customer.relations@luxair.lu

Malaysia Airlines
Telephone: 069 - 1387 1910
Norwegian Air Shuttle

Customer Relations
PO Box 115
1330 Fornebu
Norway
Email: customer.relations@norwegian.com

Quatar Airways
A-1300 Flughafen Wien
Terminal 3: QR182 Counters 301-304 und QR184 Counters 311-314
Telephone: +43 (0)1 2530 22142
Ryanair

Customer Service Department
PO Box 11451
Swords
Co Dublin
Ireland
Complaint-form

SAS - Scandinavian Airlines

SAS Customer relations
Dept STOSN
195 87 Stockholm
Schweden
Phone: +43 (0) 820 988 530
Online-Beschwerdeformular

Scandinavian Airlines
Telephone: 0810 - 977 980
South African Airways
Telephone: +43 (0)1 587 1585
Email: SAAcustomerservice@flysaa.com
SunExpress
SunExpress Kundenservice
Postfach 710352
60493 Frankfurt
Germany
Swiss
Swiss International Air Lines Ltd.
Customer Service
P.O. Box 2013
8032 Zurich
Telephone: +41 61 582 36 56
Fax: +41 58 584 26 14
TAP Portugal

Direktion für Deutschland und Österreich
Baseler Strasse 48
60329 Frankfurt am Main
Germany
Online Complaint Form

Thai Airways International Public Company Limited

Building 6, 1th Floor, Head Office
89 Vibhavadi Rangsit Road
Bangkok 10900, Thailand
Phone: (+66) 2545-4216, (+66) 2545-4217
Fax: (+66) 2545-3841
E-mail: customer@thaiairways.com

Thomas Cook

Telephone: +44 (0)1733 224821
Customer service

Thomson Airways
After Travel Customer Support
Thomson Holidays
Wigmore House/Wigmore Lane
Luton
LU2 9TN
Transavia Airlines


Flightnumbers that start with HV:

Transavia Airlines C.V.
Postbus 7777
1118 ZM Schiphol Airport
Netherlands
Online-Complaintform

Flightnumbers that start with TO:

Transavia France S.A.S.
Zone Orlytech
3 allée Hélène Boucher
91781 Wissous Cedex
France
Online-Complaintform

Tuifly
Telephone: 0900 190 150
Email: servicecenter@tuifly.com
Turkish Airlines
Operngasse 3
1010 Vienna
Austria
Telephone: +43 1 580 25 20
Fax: +43 1 580 25 49
Email: CUSTOMER.AT@THY.COM
United Airlines
Telephone: 069 - 509 850 51
Vueling
Parque de Negocios Mas Blau II
Pla de l’Estany 5
08820 El Prat de Llobregat - Barcelona
Spain
Wamos Air

Telephone: +34 902·300·747
Email: wamosair@summerwind.es

White Airways

Telephone: 00351 219 457 560
Email: whiteforyou@flywhite.com

Wizzair
Telephone: 0900 19040441

Other links

Authorities
 
Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology (BMK)
 
Federal Ministry of Social Affairs, Health, Care and Consumer Protection
 
EU-Commission portal on passenger rights
 
EU-Commission-Information about Online Dispute Resolution Bodies
 
Online Dispute Resolution of the  European Commission
 
National Enforcement Bodies for Air Passenger Rights according to Regulation (EC) 261/2004
 
National Enforcement Bodies for Air Passenger Rights according to Regulation (EC) 1107/2006