Links

Airports

Flughafen Graz Betriebs GmbH
8073 Feldkirchen
Austria
Telephone: +43 (316) 29 02 0
Fax: +43 (316) 29 02 81
 
Tiroler Flughafenbetriebsgesellschaft m.b.H.
Fürstenweg 180
6020 Innsbruck
Austria
Telephone: +43 512 22525-0
Fax: +43 512 22525-102
Kärntner Flughafen Betriebs GesmbH
Flughafenstraße 60-64
A-9020 Klagenfurt
Austria
Telephone: +43 463 41500 - 0
Fax: +43 463 41500 - 236
Flughafen Linz GesmbH
Flughafenstraße 1
A-4063 Hörsching
Austria
Telephone: +43/7221/600-0
Fax: +43/7221/600-100
Email: info@linz-airport.com
 
Salzburger Flughafen GmbH

Innsbrucker Bundesstraße 95
5020 Salzburg
Austria
Telephone: +43 662 8580-0
Fax: +43 662 8580-110
Request form
Homepage

Flughafen Wien Aktiengesellschaft
1300 Vienna Airport
Austria
Postfach 1
Telephone: +43-1-7007-0
Fax +43-1-7007-23806
 

Airlines

Aegean Airlines
Viltanioti 31
14564, Kifisia, Athen
Greece

Telephone: +30 210 6261700
Fax: +30 210 6261900
contact@aegeanair.com
Aer Lingus Limited

Dublin Airport,
Co. Dublin
Complaint form

Aeroflot

Arbat Str. 10
Reklamationsabteilung
119002 Moskau
Russia
Complaint form

Air Baltic
Air Baltic Corporation AS
Riga International Airpor
Marupes landkreis
Latvia 1053
Air Cairo

Air Cairo Customer Service
20, El Sayed Zakaria Khalil St
Sheraton Heliopolis Zone
Cairo
Egypt
Complaint form

Air Canada

Customer Relations
P.O. Box – 447
Feltham
TW13 9DZ
United Kingdom
Complaint form

Air China
Opernring 1/E/527
1010 Vienna
Austria
Telephone:+43 (1) 5868008
Fax: +43-1-586800818
Air Dolomiti

S.p.A. Linee Aeree Regionali Europee
Via Paolo Bembo 70
37062 Dossobuono di Villafranca (VR)
Italy
Complaint form

AIR EUROPA LINEAS AEREAS, S.A.U.

CIF A07129430, con domicilio en CTRA. ARENAL - LLUCMAJOR KM, 21.5 - 07620 LLUCMAJOR - Baleares - España.
Inscrita en el Registro Mercantil de Palma de Mallorca, Tomo 2266, Folio 124, Hoja PM-4757
Tel +43 12675436

Air France

45, Rue de Paris
Tremblay en France
95747 Roissy-Charles de Gaulle Cedex
Complaint form

Air India
Telephone: +43 (0)1 587 21 47-0
Air Malta plc

Level 2, Skyparks Business Centre
Malta International Airport
Luqa, Malta. LQA 4000
Tel : +356 21 662 211
Complaint form

Air Serbia

Telephone: +43 720 775338
Complaint form

American Airlines
Austrian Airlines
Austrian Airlines AG
Feedback Management
PO Box 33
1300 Vienna Airport
Austria
 
 
Bangkok Airlines

Telphone:+49 (0)69 133 77 565-6
Complaint form

BH Air
British Airways

EU Compensation Claims
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Complaint form

Brussels Airlines
Brussels Airlines Customer Relations b.house -
Brussels Airport
Airport building 26 box 1a.4 - Ringbaan
1831 Diegem
Beglium
Bulgaria Air

Bulgaria Air
Ivan Wasow 2 str.
Sofia
Email: callfb@air.bg
Complaint form

Condor Flugdienst GmbH

Condor Platz
60549 Frankfurt am Main
Germany
Telephone: +49 (0) 180 6 767767
Complaint form

Corendon Airlines

Guzeloluk Mah. 1879 Sok.
No:148 – Antalya
Turkey
Email: info@corendon-airlines.com
Complaint form

Croatia Airlines

Telephone: +49 (0)89 975 92 730
Email: mucap@croatiaairlines.hr
Contact form

Delta Airlines
Zweigniederlassung
Direktion für Deutschland
Terminal 2D
60547 Flughafen - Frankfurt am Main
Deutsche Lufthansa
Lufthansa German Airlines
Customer Relations
Postfach 710234
60492 Frankfurt
Germany
Telephone: +49 (0) 69 86 799 799
Email: customer.relations@lufthansa.com
EasyJet Airline Company Limited

easyJet Airline Company Limited
Hangar 89
London Luton Airport
LU2 9PF
England
Complaint form COMPENSATION
Complaint form TICKETREFUND

Edelweiss
Telephone: 0848 333 593
Egyptair

Telephone: +43 1 5874532
Email: wecare@egyptair.com

Emirates

Prinz-Eugen-Strassen 8
1040 Wien
Phone: +43 1 206091999
Complaint form

Etihad Airways
Telephone: +43 1 0820 3099 55
Ethiopian Airlines

Telephone: +43 1 5853630-30
Complaint form

Eurowings

Eurowings Aviation GmbH
c/o Eurowings Aviation GmbH
Waldstraße 249
51147 Köln
Germany
Telephone: +49 180 6 320 320
Contact form
Email: buchungsinfo@eu.eurowings.com

Eva Air

Office Address VIE
Office Park 3, Objekt 682, Top 65
A-1300 Vienna - Airport
Austria
Comlaint form

Mailing Address
EVA Airways
Customer Service Division
Customer Relations Department
376, Sec. 1, Hsin-Nan Rd., Luchu Dist.,
Taoyuan City, 33801, Taiwan

Finnair
Telephone: +43 810810-290
Flybe

Customer Relations
New Walker Hangar
Exeter International Airport
Exeter EX5 2BG
Great Britain
Email: customerrelationsadmin@flybe.com

Iberia Lineas Aeras
Telephone: 1 (800) 994-0704
Iran Air
Opernring 1
1010 Wien
E-Mail: ticket@iranair.at
Jet2

Telephone: 0810 10251565
Email: customer.service@jet2.com

KLM Royal Dutch Airlines
P.O. Box 7700
1117 ZL Schiphol
The Netherlands
Latam Airlines
LATAM AIRLINES GROUP SA
Kaiserstrasse 5, 4.OG
60311 Frankfurt am Main
T: +49 6986799099
Laudamotion

PO Box 11451
Swords
Co. Dublin
Ireland
Online-Complaintform
Phone (AT): 0900210240

LEVEL Europe GmbH

LEVEL Customer Services
Parque de Negocios Mas Blau II
Pla de l’Estany 5
08820 El Prat de Llobregat
Barcelona
SPAIN
Telefon: +43 1 2675934
Complaint form

LOT Polish Airlines

LOT Polish Airlines
Komitetu Obrony Robotników St., 43
02-146 Warsaw
Telefon: +48 22 577 77 55
Complaint form

Luxair

Customer Relations Luxair S.A.
Aéroport de Luxembourg
2987 Luxembourg
Email: customer.relations@luxair.lu

Malaysia Airlines
Telephone: 069 - 1387 1910
Norwegian Air Shuttle

Customer Relations
PO Box 115
1330 Fornebu
Norway
Email: customer.relations@norwegian.com

Nouvelair

Touristische Zone Dkhila
5065- Monastir
Tunesien
Complaint form

Pegasus Airlines

Aeropark, Yenişehir Mah. Osmanlı Bul. No: 11 / A Kurtköy 34912 Pendik
Istanbul, TURKİYE
Complaint form

Peoples Air

Altenrhein Luftfahrt GmbH
Office Park 3 / Top 312
A-1300 Flughafen Wien
Complaint form

Quatar Airways
Qatar Airways Österreich
Objekt 670, 2. Stock, Zimmer 208+213
A-1300 Wien Flughafen
Österreich
Telephone: +43 1 2668800
Ryanair

Customer Service Department
PO Box 11451
Swords
Co Dublin
Ireland
Complaint-form

SAS - Scandinavian Airlines

SAS Customer relations
Dept STOSN
195 87 Stockholm
Schweden
Phone: +43 (0) 820 988 530
Online-Beschwerdeformular

Scandinavian Airlines
Telephone: 0810 - 977 980
South African Airways
Administration
Darmstädter Landstr. 125,
60598 Frankfurt am Main
Germany
Internet: www.flysaa.com
SunExpress

TR-07230 Antalya, Türkiye
P.O Box 28
Yenigöl Mah. Nergiz Sok. No: 84 PK
Muratpaşa / Antalya / Türkiye
Customer service

Swiss
Swiss International Air Lines Ltd.
Customer Service
P.O. Box 2013
8032 Zurich
Telephone: +41 61 582 36 56
Fax: +41 58 584 26 14

Tailwind Airlines

IDTM - A2 Blok Kat: 13
No:395 34149 Yesilköy
Istanbul / Turkey

info@air41.de
www.tailwind.com.tr
info@tailwind.com.tr

TAP Portugal

Direktion  Deutschland /  Schweiz / Österreich
Hanauer Landstr. 114-116
D- 60314 Frankfurt am Main
Germany
Online Complaint Form

Tarom

Büro Customer Relations
Calea Bucurestilor Nr. 224 F
Otopeni, Kreis Ilfov, 075150
Rumänien
Email: customer_relations@tarom.ro
Complaint form

Thai Airways International Public Company Limited

Building 6, 1th Floor, Head Office
89 Vibhavadi Rangsit Road
Bangkok 10900, Thailand
Phone: (+66) 2545-4216, (+66) 2545-4217
Fax: (+66) 2545-3841
E-mail: customer@thaiairways.com

Thomas Cook

Telephone: +44 (0)1733 224821
Complaint form

Transavia Airlines


Flightnumbers that start with HV:

Transavia Airlines C.V.
Postbus 7777
1118 ZM Schiphol Airport
Netherlands
Online-Complaintform

Flightnumbers that start with TO:

Transavia France S.A.S.
Zone Orlytech
3 allée Hélène Boucher
91781 Wissous Cedex
France
Online-Complaintform

Tuifly
Telephone: 0900 190 150
Email: servicecenter@tuifly.com
Tunisair

Office Wien
Mariahilfer Strasse 115 / 10,
A -1060 Wien
Tel:  +43 1 581 42 06
Fax: +43 1 581 42 08
Email: flughafen@tunisair.co.at

 

Tunisair Headquarters
Customer Relations Division,
Boulevard du 07 Novembre 1987
2035 Ariana
Tunis
Email: Callcenter@tunisair.com.tn
Email: Resaonline@tunisair.com.tn

Turkish Airlines
Operngasse 3
1010 Vienna
Austria
Telephone: +43 1 580 25 20
Fax: +43 1 580 25 49
Email: CUSTOMER.AT@THY.COM
United Airlines
Telephone: 069 - 509 850 51
Vueling
Parque de Negocios Mas Blau II
Pla de l’Estany 5
08820 El Prat de Llobregat - Barcelona
Spain
Wamos Air

Telephone: +34 902·300·747
Email: wamosair@summerwind.es

Wizzair
Telephone: 0900 19040441

Other links

Authorities
 
Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology (BMK)
 
Federal Ministry of Social Affairs, Health, Care and Consumer Protection
European Commission
EU-Commission portal on passenger rights
 
EU-Commission-Information about Online Dispute Resolution Bodies
 
Online Dispute Resolution of the  European Commission
 
National Enforcement Bodies for Air Passenger Rights according to Regulation (EC) 261/2004
 
National Enforcement Bodies for Air Passenger Rights according to Regulation (EC) 1107/2006