Time limits: compensation and refunds
I have applied for compensation and have not yet received any response. Does the company require that time limits be observed?
In accordance with the EU's passenger rights regulation, the railway company has a month to process your application and make the payment. The time limit commences with the receipt of the complete application by the railway company.
The legal basis is Art. 17, Section 2, of Regulation (EC) No. 1371/2007.
I have applied for a refund of the fare but have not yet received any response. Does this case involve time limits that need to be observed?
Refund provisions were introduced in July 2013, which, among other things, specify a time limit of two months (except in correspondingly justified cases) for the payment of refunds or issuing of corresponding money orders. The railway transport companies' service provisions also set out additional refund rules, for instance, for when tickets are returned before their first day of validity.
The time limit commences with the receipt of the complete application by the railway company.
The legal basis is Paragraph 9, Section 4, of the Eisenbahnbeförderungsgesetz (EisbBFG – Railway Transport Act).