Arbitration request bus
The following sets out how to submit your complaint: the active number turns blue and helps guide you through the process.
You can reach our experts
Mo-Fr: 10-12 AM under: +43 1 5050 707 720 (except for public holidays)
You have a problem with a company
Submission of your arbitration request
Information about further actions and how your arbitration request will be processed
Requests must always be submitted to the apf by using the online arbitration application form.
You may also submit your arbitration request with all the necessary enclosures by post if online submission is not possible for you:
This page is part of the EU quality network (Your Europe). Please give feedback about the process on this website to the European Commission:
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