What are my rights?

You’ll find helpful tips and answers to frequently asked questions and information about the legal framework below.



I did not get on the flight or my flight was overbooked. What can I do? My ticket was upgraded or downgraded.


Flight Delay

My flight is late. What rights do I have ?


Flight cancellation

My flight has been cancelled. What can I do?


Rights & obligations

What are my rights?

If you would like to submit a request for arbitration to apf because you have not received a satisfactory or no response from the airline, please use our ONLINE ARBITRATION REQUEST.  The apf will help you free of charge and free of commission.

Informatiosn on passenger rights for train, bus, ship and flight are also avaiable on the YOUR EUROPE portal.