What are my rights?

You’ll find helpful tips and answers to frequently asked questions and information about the legal framework below.

 

Reimbursement

I did not get on the flight or my flight was overbooked. What can I do? My ticket was upgraded or downgraded.

 

Flight Delay

My flight is late. What rights do I have ?

 

Flight cancellation

My flight has been cancelled. What can I do?

 

Rights & obligations

What are my rights?