What are my rights?

You'll find helpful tips and answers to frequently asked questions and information about the legal framework below.

 

Punctuality and compensation

My train was late / cancelled. What can I do?

 

Cancellation and refunds

I would like to cancel or return my ticket. What are my rights?

 

Time limits:
Compensation and refunds

I've not received any feedback yet.
Does this case involve deadlines that need to be met?

 

Ticket inspections and fines

My ticket was checked. How can I appeal against a fine?

 

Ticket prices, terms and conditions and information duties

What duties do railway companies and integrated ticket organisations have?