The Agency for Passenger Rights (apf) is the statutory arbitration and enforcement body for rail, bus, air and ship transport.
In the framework of its arbitration activities it is responsible for clarification of passenger complaints, using out-of-court dispute resolution, and helps passengers obtain justice in their disputes. In its function as an enforcement body, apf audits compliance with passenger rights grounded in EU regulations in rail, bus, air and ship transport. The apf is situated as a department under Schienen-Control. As a start, a total of five employees take care of complainant matters.
A complaint must basically be brought before apf by means of an online complaint form. Should that not be possible for you, you can also transmit your complaint to us, with all necessary enclosures, by post or fax.
Fax: +43 1 5050 707 180