Arbitration request plane

The following sets out how to submit your arbitration request: the active number turns green and helps guide you through the process.

You have a problem with an airline / airport operator.

Submission of your arbitration request

Information about further actions and how your arbitration request will be processed

Please select:

I HAVE ALREADY CONTACTED THE AIRLINE.

No response has been received within six weeks or the response was unsatisfactory.

I HAVE NOT YET MADE A COMPLAINT TO THE AIRLINE CONCERNED.

Requests must always be submitted to the apf by using the online arbitration application form.

You may also submit your arbitration request with all the necessary enclosures by post if online submission is not possible for you:

By Post:

Agency for Passenger Rights (apf)
Flight department

Linke Wienzeile 4/1/6

A-1060 Vienna