Making a complaint
The following sets out how to submit your complaint: the active number turns green and helps guide you through the process.
You wish to make a complaint against an airline.
Submit your complaint using the complaints form.
Information about further actions and how your complaint will be processed.
Requests must always be submitted to the apf by using the online arbitration application form.
You may also submit your arbitration request with all the necessary enclosures by post if online submission is not possible for you: