Making a complaint

The following sets out how to submit your complaint: the active number turns blue and helps guide you through the process.

You wish to make a complaint against a railway company or integrated ticket organisation.

Submit your complaint using the complaints form.

Information about further actions and how your complaint will be processed.

Please select:

I HAVE ALREADY CONTACTED THE COMPANY.

I have not received an answer or a response that I think is satisfactory.

I HAVE NOT YET MADE A COMPLAINT TO THE COMPANY CONCERNED.

Complaints must always be submitted to the arbitration board using the complaints form. You may also submit your complaint with all the necessary enclosures by post or fax it if online submission is not possible for you:

By Post:
Agency for Passenger Rights
Railway department
Linke Wienzeile 4/1/6
1060 Vienna
 
Fax:
+43 1 5050 707  180