Arbitration request railway

The following sets out how to submit your complaint: the active number turns blue and helps guide you through the process.

You have a problem with a company

Submission of your arbitration request

Information about further actions and how your arbitration request will be processed

Please select:

I HAVE ALREADY CONTACTED THE COMPANY.

No response has been received within four weeks or the response was unsatisfactory.

I HAVE NOT YET MADE A COMPLAINT TO THE COMPANY CONCERNED.

Requests must always be submitted to the apf by using the online arbitration application form.

You may also submit your arbitration request with all the necessary enclosures by post if online submission is not possible for you:

By Post:

Agency for Passenger Rights (apf)
Railway department

Linke Wienzeile 4/1/6

A-1060 Vienna