Arbitration request railway

The following sets out how to submit your complaint: the active number turns blue and helps guide you through the process.

You can reach our experts

Mo-Fr: 10-12 AM under: +43 1 5050 707 710 (except for public holidays)

You have a problem with a company

Submission of your arbitration request

Information about further actions and how your arbitration request will be processed

Please select:

I HAVE ALREADY CONTACTED THE COMPANY.

No response has been received within four weeks or the response was unsatisfactory.

I HAVE NOT YET MADE A COMPLAINT TO THE COMPANY CONCERNED.

Requests must always be submitted to the apf by using the online arbitration application form.

You may also submit your arbitration request with all the necessary enclosures by post if online submission is not possible for you:

By Post:
Agency for Passenger Rights (apf)
Railway department
Linke Wienzeile 4/1/6
A-1060 Vienna
 

Feedback

This page is part of the EU quality network (Your Europe). Please give feedback about the process on this website to the European Commission:

TO THE FEEDBACK FORM